Refund policy

Return & Refund Policy

Effective Date: 07/01/2025

At blackbookspirits.com, all sales are final. Please review your order carefully before completing your purchase.

Order Cancellations

If you need to cancel an order and it has not yet shipped, a refund may be issued at our discretion. A 10% cancellation fee may apply.

Refund Requests

Refunds are generally not accepted. If you believe a refund is necessary, please email your request to sales@vistawinespirits.com with your reason for the return.

  • If a return is approved, the customer is responsible for all shipping costs and may be subject to a 10% restocking fee.

Weather & Shipping Conditions

  • Ground delivery is not recommended due to potential heat exposure in summer months and extreme cold in winter.

  • We are not responsible for items damaged due to temperature-related issues when ground shipping is selected.

  • You may request that your order be placed on hold until suitable weather conditions allow safe shipping. We will attempt to accommodate at no extra cost.

Alcohol Shipping Restrictions

  • Alcoholic beverages with more than 70% alcohol content (140 proof), including 95% grain alcohol, cannot be shipped.

  • Alcohol with less than 24% ABV is not subject to hazardous materials regulations.

  • Absolutely no alcoholic beverages over 24% ABV may be shipped by air.

Product Availability & Processing Times

  • Prices and availability are subject to change without notice.

  • Once payment is confirmed, we aim to ship orders within 3 business days.

  • During holidays, processing may take longer.

  • If an item is out of stock, we will contact you to offer a refund or the option to wait until it is restocked.

  • Limited or seasonal releases are not guaranteed to be fulfilled due to demand and availability.

Shipping Costs & Packaging

  • Shipping prices are estimates and based on destination.

  • Larger bottles (1.0L, 1.75L) or items with special packaging may incur additional shipping costs — we will contact you if adjustments are needed.

  • All products are carefully packaged for safe transit.

Damaged Items

  • If an item is damaged in transit, email us with photos of the damage.

  • Refunds for damaged items will only be issued if shipping insurance was purchased at checkout.

  • Leaks are not covered under our damage policy. While rare, bottle leakage during transit is possible and cannot be fully prevented.

  • If there is a significant leak, contact us and we will work to find a resolution.

Third-Party Fees & Taxes

blackbookspirits.com does not currently charge a fee to use our Services; however, the licensed retailer fulfilling your order and/or their third-party service providers may charge fees such as shipping, delivery, or restocking.

  • All such fees are due immediately.

  • Customers are solely responsible for any duties, taxes, or levies imposed by local authorities.

Weather Liability Disclaimer

We are not responsible for damage caused by weather conditions during transit.